CK Games Privacy Policy — Your Data, Our Responsibility

Welcome to ck games. This Privacy Policy describes in detail how personal information is collected, used, and protected for users of the ckgames.bet website and mobile application. ck games believes that your privacy is a fundamental right — and protecting that right is our responsibility.

By accessing our platform or creating an account, you are deemed to have accepted this Privacy Policy. We encourage you to read it carefully before getting started. If anything is unclear, our support team is always on hand to help.

This policy applies to all ck games services — including Sports Betting, Live Casino, slots, the mobile app, and customer support. We use data solely to improve the user experience and maintain service quality — nothing more.

Ck games only collects information that is necessary to provide its services. We do not collect data beyond what is needed, and all collected information is stored securely. Below is a detailed breakdown of the types of data we collect.

In addition to information you provide directly at registration, ck games automatically collects certain technical data — such as your browsing patterns, session duration, and device type. This data is used to maintain site security and prevent fraudulent activity.

Ck games uses collected data only for specific, legitimate, and transparent purposes. Below is a clear breakdown of how we use your information:

• Account management: For registration, login, password reset, and account verification.
• Financial Transactions: Processing deposits, handling withdrawals, and maintaining transaction records.
• Support services: To assist our support team in resolving your complaints and issues.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Service Improvement: Analyzing user experience to improve platform quality.
• Legal Obligations: Retaining and providing necessary information in accordance with regulatory authority requirements.
• Responsible gaming: Analyzing your gaming behavior to provide alerts or assistance when needed.
• Relevant Notifications: Sending promotions and offers tailored to your preferences — you can opt out at any time.

Ck games does not generally share your personal information with third parties. However, limited data sharing may be necessary in the specific circumstances outlined below:

• Payment Providers: Only the information required to process transactions is shared with Mobile Pay, Nagad, Rocket, or your bank.
• KYC Partner: Minimal data may be shared with authorized KYC providers for identity verification purposes.
• Legal Obligations: Data may be disclosed in compliance with court orders, government directives, or regulatory authority requirements.
• Fraud Prevention: Relevant authorities may be provided with data to assist in investigating fraudulent activity.
• Business Changes: In the event of a company merger or acquisition, the new entity will be bound by this policy.

All third parties with whom data is shared are contractually obligated to meet ck games' privacy standards. They may not use the data they receive for their own business purposes.

Ck games uses cookies on its website and app. Cookies are small text files stored in your browser or on your device that help improve site functionality. ck games primarily uses the following types of cookies:

• Essential Cookies: To maintain login sessions, ensure security, and support core site functionality. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: To remember your language preference, theme settings, and personal customizations.
• Analytics cookies: Fully anonymized data is collected to understand which sections of the site are used most.
• Security cookies: To detect fraud and unauthorized access.

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may disrupt login and payment services. ck games does not use any third-party tracking cookies.

Ck games uses industry-leading technology to protect your personal and financial data. Our security measures aren't just on paper — they're actively enforced every day.

• 256-bit SSL/TLS Encryption: All data transmissions take place over fully encrypted channels.
• Multi-Factor Authentication (MFA): An extra layer of security for login and withdrawals.
• Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked in real time.
• Regular security audits: Third-party security experts regularly audit our systems.
• Data masking: Sensitive data is masked within the system before storage.
• Limited Access: Staff are only granted access to data that is necessary for their specific role.

Every registered user on ck games has important rights over their personal data. To exercise any of these rights, contact our support team directly.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: You may request that your data be used only for specific, limited purposes.
• Right to Object: You may object to the use of your data for marketing or analytical purposes.
• Data portability: You may request a copy of your data in a machine-readable format.
• Withdrawal of Consent: You may withdraw your consent to data processing at any time.

Ck games will respond within 30 business days of receiving your request. In cases where legal obligations require certain data to be retained for a specified period, you will be informed in detail.

Ck games does not retain data beyond what is necessary. However, different types of data are kept for different periods due to legal obligations and business requirements.

Once the retention period expires, data is securely and permanently deleted or anonymized. This process is fully automated — no manual intervention by staff is required.

Ck games strictly prohibits registration by anyone under the age of 18. We never knowingly collect personal information from minors.

• Age is verified at registration, and a national ID or passport may be requested if needed.
• If a minor has accidentally created an account and we are notified, that account will be closed immediately.
• All associated data will be deleted upon account closure.
• Any funds deposited by a minor will be fully refunded.

Ck games reserves the right to update this privacy policy as needed. Amendments may be made in response to regulatory changes, new technologies, or an expansion of our services.

• Whenever changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your full balance.

We always aim to keep our policy simple and transparent. Even after updates, you'll easily be able to see what has changed — because we'll clearly summarize all updates separately.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated Privacy Team. We are committed to responding promptly and effectively.

• Email: support@ckgames.bet
• Subject line: Write "Privacy Request" in the subject line.
• Response Time: Typically within 3–5 business days.
• Live Chat: Our 24/7 support team is available via the chat widget on the site.

Ck games believes that trust is earned — not once, but every day. That's why we treat privacy not as a compliance checkbox, but as a matter of respect for our users.